Note: After writing this post, many have started asking questions regarding issues with HP Pavilion Entertainment PC - DV6500 and other related laptops. I have tried to answer most the issues at the end of this post and in the comments section.
It’s been a while since I got my new laptop and I couldn’t post any details on that earlier. So here it is…
It’s a customized HP Pavilion dv6500 Notebook PC and I love it. I am a fan of HP and all the desktops and laptops that I have got so far are from HP. I love their sleek design!

Operating System : Windows Vista Home Premium 32-bit
Processor : Intel(R) Core(TM) 2 Duo processor T7300 (2.00 GHz, 4 MB L2 Cache, 800MHz FSB)
Memory : 2GB DDR2 (2 Dimm)
Display : 15.4″ WXGA High-Definition HP BrightView Widescreen Display (1280 x 800)
Graphics Card : 383MB NVIDIA GeForce 8400M GS with DirectX 10
Networking : Intel(R) PRO/Wireless 4965AGN Network Connection and Bluetooth(TM)
Hard disk : 120GB 5400RPM SATA Hard Drive
DVD Drive : LightScribe SuperMulti 8X DVD+/-RW with Double Layer Support
Battery : High Capacity 6 Cell Lithium Ion Battery
Other features :
HP Imprint (Radiance)
Fingerprint Reader,
Webcam,
Microphone ,
Remote Control.
Slots, Pins and other features on the Left Side:
Security cable Slot,
S-Video-out jack,
External Monitor Port,
Expansion Port 3,
RJ-45 (network) jack,
RJ-11 (modem) jack,
HDMI port,
2 USB port,
1394 port,
Digital Media Slot.
Slots, Pins and other features on the Right Side:
Express Card Slot,
Optical Drive,
USB Port,
Power Connector.
Slots, Pins and other features on the Front Side:
Power light,
Battery light,
Drive light,
Wireless Switch,
Wireless light,
Consumer infrared lens,
Audio-in (microphone) jack,
2 Audio-out (headphone) jack.
Windows Experience Index:
All the subscore including gaming graphics are above 4.3 but the graphics score for Windows Aero is only 3.2 and so the Base Score of Windows Experience Index is 3.2. Here is the list of subscore for all different parameters.
Processor (4.9) : Calculations per second
Memory RAM (4.8) : Memory operations per second
Graphics (3.2) : Desktop performance for Windows Aero
Gaming Graphics (4.3) : 3D business and gaming graphics performance
Primary Hard Disk (4.6) : Disk data rate transfer

Issues and Solutions: Many of you have been visiting here looking for some issues and solutions. First search in the comments if there are any issues realated to yours and for any following comments with solutions. If not write down your comments and I’ll try my best to solve them.
Software and Driver downloads for HP Pavilion DV6500
Here are some of the most frequently asked issues:
HP Quickplay not working: First try to updated or reinstall the HP quickplay driver. Download from the link provided above. Or HP quickplay may have been disabled in the startup, read this post for more details on how to add or remove programs from the startup.
HP Webcam: Using HP webcam to record videos and take images and other uses from HP QuickPlay.
Monitor goes blank: Sometime the monitor goes blank, read this post for more details.
Battery not charging: Remove the battery completely from the laptop. Wait for sometime (like a min to discharge any static or residual current) and then assemble it. This is more like the same solution when the monitor goes blank which I have described previous to this one.
Other Useful Links:
HP USA Support - Check for different options on the sidebar after you click the link
Update: Yet Another HP Pavilion Entertainment PC at Home - dv9700











It looks sleek, how much did it cost you?
Had you considered Sony Vaio. I want to get one too. Could you provide on what aspects to consider while looking out for one?
I love its look . Very sleek.
It costed about USD 1100 after 20% off from HP Shopping. I particularly choose higher configuration of memory and processor as I needed it for the applications related to my studies. These two were the basic. And the screen size is neither small nor the biggest as I needed it move around to school and home. The rest is up to you, if you need to reduce the price you can avoid all the features like fingerprint reader, graphics card, TV tuner card etc…
The notebook looks great. I specially like the black color. I own a silver grey HP dv4000 laptop but will be buying a new one in the year end sale.
I would be going for a viao, hp or a hip lenovo notebook, lets see which one fits in my budget.
Please help me
I got hp pavilion dv6500 entertainment pc and I can’t find on it the software to use the built-in camera and microphone.
even the microphone is not working with sound recorder comming with the windows vista
where can I find the software for the webcamera knowing that I used the one on the http://www.hp.com and it didn’t work out
thanks
@Hasson, Did it work when you get your computer and then stopped working or its not working from the time you bought? If you have got the driver CD when you bought, use that to install the drivers. In my experience, update only windows using windows update and dont update the HP products. Sometimes it stops working. In december, I used HP update and my speakers stopped working. So I reverted back to old HP driver and it started working again…
If that doesnt help, you may have to call HP…
Hi,
Oh thank God.
I have bought this same laptop yesterday. But I have some issues with the factory partitioning. The C drive [having Vista] is of 140GB. But I want it to be of 25 GB and create a separate partition from the rest. The inbuilt ‘disk management’ utility of vista won’t let me shrink the volume more than 70GB. And I heard Norton Partition Magic doesn’t work on Vista.
So, how do I go about it? i.e., how do I repartition my C: drive so that I can have 2 partitions of 25GB and 115GB.
Please help.
I have a Hp Pavillion 6500, but it is not connecting with Wireless Connection, and not shown Wireless Icon on the task bar, please tell me what i do?
To Hasson,
In order to access the microphone and webcam on the laptop (which i have), you must go to quickplay (the icon with the circular arrow on the laptop above the keys), then from there, you have to click on the icon with the camera, music note, and film reel. From there, you should see a list of sources, one being HP Webcam. Double click and you should be ready to record.
pls help me.. i have HP pavilion dv6748 and the screen went black after i disconnected it from the internet.. before i turned it off it said “do not turn off initiallizing database 1-4..” then i turned it off when it was done.. when i opened it again, it just turned blank. i tried charging it and all but it still did not direct me to the start up menu..i’ve tried it many times.. pls help me..thank you
@Janice…It happened to me even once…you may check out this post for more…
http://www.lytebyte.com/2007/12/10/what-to-do-when-your-computer-monitor-goes-blank-or-frozen/
First just try to remove the battery and any other power sources from your laptop wait for some time and then try it again…
Hi, i got almost the same laptop, but I can’t find were is the setting of shared video memory. I’m using windows vista ultimate.
Can you help me with that or send mi a link to any article which can be useful?
@Dobri, you can get those details from the advanced setting of display properties. You can check out more from “How to get the details of Shared Video and System Memory in Vista?”
Thank you Mr.Byte,
but I still can’t find the setting in my Bios.
I look all over my bios settings but it is very simple, and there is now video memory setting.
My laptop was with windows vista home, and the video memory was 768 MB. After I reinstall it, the memory becomes 128.
I have a HP Pavilion Laptop dv6500. I am having a problem adjusting the built in microphone. I open the webcam via quickplay but when I record I am unable to hear my voice on the playback. I did the right click on the speaker icon and then clicked on recording devices. it shows a conexant HD-Audio SmartAMC HD2 and the level is only at the first bottom bar. How do I make the microphone more sensitive so it picks up my voice when I’m sitting with the laptop right in my lap? I almost scream right into the microphone but on playback it is a faint whisper. thank you for your help.
Hey my wireless button seems to not want to work is there a way to reset it or something it just stays orange and doesnt go blue to let me connect to the internet I am pretty sure this button is not alowing me to go on line becuase its is disabled when its orange light. Anyone know how to reset the button so I can go onto the internet?
I have one of those, but mine doesn’t charge. Do you know what’s up with it? I’ve had it for about 7 months.
Hey whazz up? My Husband just bought me HP laptop but unluckily sometimes when we needed to chat and view my cam it doesn’t really work well he just bought this HP PC dv6640ee 10 days ago. it always hanged the cam. thanks waiting for your reply…
Okay, I came here to figure out how to use the intergrated webcam, now when I start quick play and go to the cam option it freezes
Several times.. and then I have to end explorer.exe and restart explorer.exe because it disappears. This computer has been nothing but problems, blue screens of doom, freezing, constant shut downs and it’s a brand new work computer. It only freezes or goes to the blue screen when the internet is hooked up, which is very inconvienent. It’s basically an empty computer used for work, I don’t know too much about computers but I know I hate windows vista
All I hear about it is “it looks cool” or “it gives me lots of problems”.
Anyways enough of me venting
Does anybody have any suggestions as to open quick play cam without it freezing?
Also, when I try to use the cam on MSN it claims it’s either unplugged (it’s built in) or in use by another program, which to my knowledge no other program is running the camera, as I haven’t ever used it before ^^.
Thanks….
My Consumer Infrared Lens stopped working. Any idea how I can fix that?
I own an HP dv6614tx.
Thanks
I am having problems charging my battery. Clicking on the battery icon list the amount of battery charging and then says not charging. I can’t seem to get the battery charging - any ideas on how to fix this.
If you click on Start, Help and Support, Power and Battery, there is a Battery Test. Maybe it will tell you what the problem is.
@Dee, yeah even I have faced this problem once, just remove the battery from the laptop completely and then assemble it. It worked for me.
Hello guys,
quick question i need to take some photos from my cellphone to the notebook hp dv6500 but the wireless doesnt seem to work. Where can i find the drivers or make it work?
Please answer me if you have any ideas, i will appreciate it.
Take care,
William
I know it cant play high def movies from disc i.e. blu ray or HD dvd, but can it play high def video clips from the web or from a camcorder?
hi, i have a hp pavillion dv6211tx. the battery died after 6 months of owing it? any tricks on ‘kick starting’ them back to life. i can seem to find a replacedment battery for this model laptop
My biggest gripe about this pc is the location of the quicktime button and how sensitive it is. Sometimes I am pointing at something on the screen and the quickplay program comes up because I graze the button for it, or sometimes I am feeling near the fan to see how hot it is so I can decide it its time to let it rest since Im on it 24/7, and once again the quickplay program comes up. Its so annoying. At least twice a day this program comes up and interrupts whatever I’m doing. Aside from that annoying thing, it’s been an overall good pc. The first week I got it, it froze up and the screen showed a grey pattern with diamonds in it. I had to shut it off and turn it back on again and it was fine after that. This has happened about three times in the 8 months I’ve had it, but like I said, overall its a good pc.
hi i have hp dv6500 laptop i have problem with the power as i take charger off laptop goes off and i did change battery but still the same problem can any one help me with this matter may thanks